Shipping-policy
Introduction
At Dhiti Collective, we ensure safe and timely delivery of products to our customers. This Shipping Policy explains our dispatch process, delivery timelines, shipping coverage, and customer responsibilities.
Shipping Coverage
- We deliver products across major cities and areas in India.
- Remote or restricted locations may require additional delivery time.
- Delivery availability depends on courier service coverage.
Dispatch & Delivery Timeline
- Orders are processed within 1–2 working days after payment confirmation.
- Delivery is generally completed within 5–7 working days.
- Delays may occur in some cases due to courier issues, weather conditions, holidays, or other external reasons.
Shipping Charges
- Shipping charges (if applicable) will be calculated during checkout based on location and order details.
- Free shipping may be available during promotional campaigns or special offers.
Delays & Responsibility
- Dhiti Collective is not responsible for delays caused by courier partners or unexpected circumstances.
- We will assist customers in tracking orders and resolving delivery-related issues.
- Customers must provide accurate delivery address and contact details to avoid delivery problems.
Damaged or Missing Items
- Information about damaged, broken, missing, or incorrect items must be provided within 24 hours of receiving the parcel.
- Customers must provide clear photos or videos of the parcel and product for verification.
- After verification, appropriate action will be taken according to our Return and Refund Policy.
Contact for Shipping Issues
Company / Brand Name: Dhiti Collective
Legal Entity Name: Anubandh Foundation · Saurashtra, Gujarat, India
Website: https://stg.dhiticollective.com/
Email: dhiti.collective@gmail.com
WhatsApp: +91 99099 22630
Address: [Business Address]