FAQ / Help Center

1. How can I place an order?

You can place an order by browsing our products, adding your preferred items to the cart, and completing the checkout process with the required delivery and payment details.

2. What payment methods do you accept?

We accept secure online payments through available payment gateways, including UPI, Debit Cards, Credit Cards, Net Banking, and other supported payment methods.

3. How long does delivery take?

Orders are generally processed within 1–2 working days and delivered within 5–7 working days, depending on your location.

4. How can I track my order?

Once your order is dispatched, tracking details will be shared with you via email or WhatsApp (if available).

5. Can I cancel my order?

Order cancellation requests may be accepted before the order is dispatched. Please contact our support team as soon as possible.

6. What should I do if I receive a damaged or incorrect product?

Please contact us within 24 hours of delivery and share clear photos or videos of the product. Our team will review the issue and provide proper assistance.

7. Can I return the product?

No, we do not provide a return facility. Once the product is delivered, it will not be accepted for return.

8. Is a refund available?

No, we do not provide refunds. Please check all product details carefully before placing an order.

9. Is my personal information secure?

Yes. We use secure systems and appropriate measures to protect your personal information and payment data.

10. How can I contact customer support?

You can contact our support team using the details below:

Company / Brand Name: Dhiti Collective

Legal Entity Name: Anubandh Foundation · Saurashtra, Gujarat, India

Website: https://stg.dhiticollective.com/

Email: dhiti.collective@gmail.com

WhatsApp: +91 99099 22630